Charmaine & Wei

NSW Couple Uses Deposit Assure’s Concierge To Secure New Family Home

When Charmaine and Wei needed a deposit bond to buy a larger home for their growing family, Deposit Assure’s concierge team was there every step of the way.

NSW business owners Charmaine and Wei needed a bigger home for their growing family, which has just welcomed the arrival of a new baby. In early 2016, they found a home in nearby Castle Hill, which ticked all their boxes.

“The new house a bit further out than our current townhouse in Epping, but it has the space we need and a backyard for the kids to run around in,” Charmaine explains.

However, because they were buying and selling at the same time, they needed a deposit bond for 10% of the property price to secure their purchase. And, like many homebuyers, they had never used a deposit bond and didn’t know how they worked, so the couple searched online for help.

“We rang two companies – one of them was a major deposit bond provider. We’d been told by a broker friend that they were a big, established player, but when we spoke to them, they just weren’t helpful or easy,” recalls Charmaine. “At this stage though, we didn’t know any different – we just assumed that was how the process worked.”

Fortunately, their next call was to Deposit Assure, who showed them just how easy the deposit bond process should be.

“I was blown away with their customer service and hand holding right from the start,” she says. “It didn’t matter who we spoke to, they all made it easy and convenient.”

Charmaine and Wei opted for Deposit Assure’s concierge service , a free service designed to make it as easy as possible to apply for a deposit bond.

“Choosing the concierge service was the best thing we could have done. We really didn’t have to do anything,” she says. “We just sent them a few documents and checked the details that were completed for us. We didn’t have to complete one form – they took it all off our hands!”

Because Charmaine and Wei own a business, the deposit bond application would have been more complicated if they had decided to proceed alone. But Deposit Assure’s concierge team was on hand helped them identify the required documentation from their business and assets to secure the much-needed 10% deposit bond.

“We were completely new to deposit bonds, so it’s a relief when you have someone there to explain what processes are going to take place and why,” Charmaine says. “As a customer, if I need to pay a higher fee to get this kind of service, that’s okay. But the concierge service was free – so that’s even better!”

With their deposit bond successfully issued, the couple is now looking forward to moving into their new family home by spring. They have already recommended Deposit Assure to friends, including their broker.

“Deposit Assure made the whole process smooth and easy. We knew that someone was there to help us all the way through – which is exactly the service you want when buying a property.”